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TERMS
AND CONDITIONS
By entering our website www.exporarcillas.com to make your purchase, you agree to read, learn about and comply with the terms and conditions of use, and you also agree to respect the privacy policies. In accordance with Colombian legislation on the subject. The products and offers you find on our page www.exporarcillas.com are delivered in Bogotá and nationwide. FABIAN BERNAL VANEGAS-LADRILLERA EXPORARCILLAS may make changes at any time to the terms and conditions described herein. If the terms and conditions vary, we will make it public so that they are known and accepted again.
This website is the property of FABIAN BERNAL VANEGAS- LADRILLERA EXPORARCILLAS, NIT: 79.966.389-2, notification address Transversal 53a # 2 d 11 Bogotá City (Colombia) 601 9238193 cel.3108566252 email ladexporarcillas@yahoo.com
INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
The information, documents, images, videos, tools, graphics and others), brands, names, logos and other material found on this website, is protected in accordance with the provisions of Colombian and international legislation on copyright, intellectual property and industry; therefore, its use is exclusively limited to personal review, purchase and consultation purposes. In such a way that the unauthorized use that violates Colombian laws, through its sale, distribution, copy, modification or adaptation or any other
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prohibited conduct, will be sanctioned in accordance with the provisions of the applicable regulations, therefore, They cannot be understood by the fact of the publication of the contents found in www.exporarcillas.com, that some type of license to use the brand, copyright or intellectual property is granted to those who visit, consult or make purchases through from www.exporarcillas.com.
USE AUTHORIZATION
The page www.exporarcillas.com can be used for review, purchase and consultation of products which FABIAN BERNAL VANEGAS-LADRILLERA EXPORARCILLAS has available for sale and delivery to users.
USAGE RESTRICTIONS
The information contained on our page www.exporarcillas.com may not be used for marketing, distribution, copying or modification purposes. Access to accounts or confidential information of users is not authorized, as well as the violation of the network and/or servers or any other act that threatens the security of transactions and of the page www.exporarcillas.com.
The information that the user registers must be truthful and complete; Any act of identity theft and/or incorrect information that does not correspond to the natural or legal person that makes use of the page www.exporarcillas.com is prohibited.
SIGN UP
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It will be a necessary requirement for the acquisition of products and services offered at www.exporarcillas.com, the acceptance of these conditions and the registration by the user, with the definition of an access code. For this purpose, these Terms and Conditions will be understood to be known and accepted by the fact of their acceptance through their expression of will through a "click" in the respective box.
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The registration of each user will be verified by completing and subscribing to the form found at www.exporarcillas.com and its subsequent submission, which is done automatically by clicking "click" on the respective element.
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Once registered, the user will have a name and password or definitive key that will allow personalized, confidential and secure access to www.exporarcillas.com. Likewise, he will have the possibility, under his exclusive responsibility, to change the access code, for which he must abide by the procedure established in www.exporarcillas.com.
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The user is fully responsible for maintaining the confidentiality of his secret password registered at www.exporarcillas.com, through which he can make purchases and obtain information. Said key is for personal use and non-transferable to third parties, it is not the responsibility of FABIAN BERNAL VANEGAS-LADRILLERA EXPORARCILLAS in case of improper use.
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The user will enjoy all the rights recognized by Colombian legislation on Consumer Protection and Protection of Personal Data, for this reason, you can file your requests, complaints, claims and suggestions through the different communication tools and mechanisms. established by www.exporarcillas.com.
CONTRACTUAL GENERAL INFORMATION
It is our purpose that the entrance to this page is safe and your personal information is protected; In any case, we cannot be held responsible for viruses, delays in operation or transmission, technological errors, manipulation by unauthorized third parties, any event of invasion or technological manipulation or any other error in the operation of the website. Consequently, every transaction is subject to subsequent verification by our company and confirmation by the user, and it is subject to a resolutive condition when any of the aforementioned situations arise.
Remember that you can only buy through www.exporarcillas.com, those people who have full legal capacity to do so. In any case, only people of legal age, duly identified with a citizenship card or a foreigner's card, will be allowed.
Likewise, eventually www.exporarcillas.com may present involuntary errors, if you detect them, we appreciate you bringing them to our attention by writing to the email: ladexporarcillas@yahoo.com or by calling Bogotá +57 601 9238193, cel. +57 3108566252.
IMPROVING THE SALE
The products and prices included on this page do not include transportation and are aimed at the general public, for which a confirmation and acceptance on our part of your purchase order and the payment made is always necessary, at which time the corresponding invoice and the sale between the user and FABIAN BERNAL VANEGAS-LADRILLERA EXPORARCILLAS will be understood to have been completed. Once the user receives a confirmation of payment and delivery time.
PAYMENT METHODS
After acceptance of the purchase order, FABIAN BERNAL VANEGAS-LADRILLERA EXPORARCILLAS- verifies that payment for the order has been made, through any credit or debit card issued by Colombian financial entities or means of payment that corresponds to one of those indicated in www.exporarcillas.com:
Visa, MasterCard, American Express, Codensa, etc.
Despite the fact that this page has secure and reliable connections for conducting electronic transactions, FABIAN BERNAL VANEGAS-LADRILLERA EXPORARCILLAS disclaims responsibility for any damage that may be caused by any failure in the operations or communications of the financial entities that issue the valid cards to make payments
SHIPPING CHARGES AND TAXES
The client must bear the costs of transporting the products purchased and the payment of the taxes that may be applicable due to their purchase; the value of the transport will be quoted and informed at the time of generating the purchase order by one of our advisors, clarifying that said charge varies according to the quantity of the product purchased and the place or city where the dispatch must be made and will be informed definitively at the time of acceptance of the purchase order and notification of successful payment.
DELIVERIES
The delivery time of a product purchased through www.exporarcillas.com: will be according to the existence of the product in inventory and availability of transport verified by one of our advisors and communicated to the client. However, in the event of unforeseen circumstances, beyond the control of the will of FABIAN BERNAL VANEGAS-LADRILLERA EXPORARCILLAS due to fortuitous event or force majeure and irresistible, if there are delays in deliveries, such circumstances will be informed by telephone or electronically to the buyer.
However, in the email that confirms the acceptance of the purchase order and successful payment of the products, the estimated delivery time will be informed.
DELIVERY POLICIES
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www.exporarcillas.com does not commit to specific delivery times. The order will arrive at the shipping address given by the user according to the assigned date, between 7:00 a.m. to 6:00 p.m. Monday to Saturday.
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The product is delivered to the address indicated by the user, it will be left on the edge of the truck, it is not entered into garages, second floors or terraces. In the case of closed complexes or horizontal properties in which entry is not allowed, it will be delivered to the goal; in the case of pedestrian routes, it will be left as far as the vehicle can enter.
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The electronic purchase invoice will be sent to the email address given by the user within 10 business days following the date of delivery of the product.
At the time the delivery is made and the user-buyer is not present or the authorized person for the receipt is not present and the order was not delivered because he or his authorized person was not present, the new shipment must be rescheduled. , prior telephone communication with the buyer to notify the novelty and coordinate the new delivery and additional costs generated by the return and a new shipment and so on. To cancel this value, the client must contact the phone numbers +57 6019238193 cel. +57 3108566252.
WITHDRAW RIGHTS
Users of www.exporarcillas.com have the possibility of their right to withdraw their purchase; that is, they can autonomously and freely request that the purchase be reversed, returning things to their initial state; that is, by the user reintegrating the purchased merchandise in perfect condition, without having used it and suitable for a new sale. and by LADRILLERA EXPORARCILLAS – making the return of what was paid for the product. As long as you meet the following conditions:
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Opportunity: Within the same day of delivery of the product.
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Condition of the merchandise: The user must return the product to the facilities indicated by LADRILLERA EXPORARCILLAS, and in the same conditions in which it was received, without having used it, in perfect condition; suitable for a new sale.
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Transportation costs: They must be assumed by the user and others that entail the return of the good.
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Products excluded: The right of withdrawal will not apply to products on request or those that were elaborated, manufactured, according to the product specifications that were informed to the user.
RETURN POLICY
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The product must be in conditions suitable for sale (it cannot have been installed and must be free of any trace of cement, mortar, mixture, paint, grease, grass because it must be in optimal conditions for its new commercialization
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You must present the purchase invoice with your respective payment
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The maximum term to request the change of products will be a single day 1 (the same day of dispatch), except for leftover construction materials that are not returned.
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For products purchased by phone or internet, which have not been received, contact the service line in Bogotá (+57) 1 923 8193 or National 3108566252.
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Changes or returns of products that are in production designed, cut or made to measure, under the client's own specifications, will not be accepted.
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The refund will be made for the real value paid for the product less the corresponding taxes generated by the transaction.
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Purchases made on the website www.exporarcillas.com and telephone sales are subject to the Right of withdrawal.
GUARANTEE POLICIES
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Present the payment receipt, if you do not have it, you can request a copy
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The guarantee of any product will be subject to its technical data sheet.
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To process the guarantee of a product, a technical verification visit will be scheduled.
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All requests will be dealt with within a maximum time of twenty (20) business days following receipt. The guarantee process will be carried out within thirty (60) business days from the day following receipt of the request.
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To expedite the response to the guarantee request, we recommend contacting directly the email ladexporarcillas@yahoo.com
PRIVACY & SECURITY
YOUR PERSONAL DATA WILL BE KEPT STRICTLY CONFIDENTIAL
Exporarcillas.com uses a security system called SSL (Secure Socket Layer), which is currently the standard used by the most important companies in the world to carry out secure electronic transactions, which means that all your personal information cannot be read or captured. by third parties while traveling over the network.
SAFETY COMMITMENT
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In relation to our Site exporarcillas.com, hereinafter EXPORARCILLAS LADRILLERA, makes this security and privacy statement in order to demonstrate and communicate its commitment to a business practice of a high ethical level and equipped with the appropriate internal controls. In addition, it makes this declaration to guarantee the commitment to the protection of the personal data of the users of the Site: www.exporarcillas.com
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Our Site is protected with security measures, such as change control procedures, passwords, and physical access controls. We also employ other mechanisms to ensure that the information and Personal Data you provide is not lost, misused or inappropriately modified. Those controls include confidentiality policies and regular database backups by the website hosting service provider.
PURCHASES
To make the purchase you must fill out the requested form, the personal data that is requested to make your purchase through www.exporarcillas.com. They will be used by LADRILLERA EXPORARCILLAS for purposes related to your transaction, such as the delivery of the product, attention to guarantees, promotions, response to complaints and claims, among others. By taking this option, you unequivocally agree that the data is used for the aforementioned purposes.
Likewise, the handling of said data will be subject to the provisions of our Personal Data Protection Policy.
As the holder of personal data, you can exercise your rights to know, update, rectify, correct, consult and request the deletion of data, presenting your request in person at the LADRILLERA EXPORARCILLAS Service Centers.
Customer service: Bogotá (1) 9238193, website www.exporarcillas.com, email ladexporarcillas@yahoo.com remember that any request you make must be submitted with your identification (as the owner of the data), the description of the facts that give rise to your claim, your address so that we can notify you, email, your contact telephone number.
Learn more about the processing of your personal data in our Personal Data Protection Policy here.
PRIVACY POLICY
CAPTURE OF INFORMATION FROM USERS WHEN USING THE SITE
During your visit to our Site, it may capture information regarding specific activities of a particular user, generating reports that allow us to see the activity consolidated by the user. We use "cookies" to track your "shopping cart" and we use "cookies" to send you information specific to your interests.
SHOPPING WITHOUT REGISTRATION
This Site may contain "links" to other sites. LADRILLERA EXPORARCILLAS is not responsible for the security or privacy practices, or the content of those sites. Likewise, LADRILLERA EXPORARCILLAS does not endorse any product or service offered on said sites. Likewise, LADRILLERA EXPORARCILLAS is governed by the Personal Data Protection Policy, therefore, they do not apply policies of sites which derive traffic to www.exporarcillas.com
MORE INFORMATION
If you have any questions about our security and privacy statement or the practices used on this Site, you can contact us by sending an email to ladexporarcillas@yahoo.com. This Policy is effective as of its publication and is understood to be in force throughout the termination of the existing relationship between you and LADRILLERA EXPORARCILLAS. This Policy is governed by the laws of the Republic of Colombia.